Hopper: The Biggest Scam in Travel Booking
I'm a travel agent and self proclaimed "deal queen". I love getting good deals and I pride myself on finding the best travel deals possible.
In November of 2019 I booked my family's first trip to Hawaii for the end of April 2020. I booked an ocean view room at Disney Aulani's Resort and Spa. I immediately entered our travel dates into my Hopper app. If you're not familiar with Hopper, you enter your travel dates and destination and Hopper will notify you when prices on your flights drop.
In mid January while at an ice cream shop with my toddler, my phone started buzzing. It was the notification from Hopper that I had been waiting for. Our flight prices from LAX to Honolulu dropped to just $198 round trip per person on Hawaiian Airlines.
Prices this low are RARE. In the past, I had used Hopper just to research flights and booked directly with airlines. I was so stunned at the prices, that I decided to book directly with Hopper with the fear that I would miss out on the deal (sometimes these prices go as quickly as they pop up) if I fumbled around on the airlines website for too long entering my travel info.
I went to the Hopper app, entered all of our personal info and right before I was about to cash out Hopper asked if I would like to purchase their "Cancel for any reason" insurance. For an extra $65 each way, I decided to take it. My husband travels for work frequently and I took the extra insurance just as a precaution, in case something were to happen and we had to re-schedule out flights..
Fast Forward to the end of March 2020 and BOOM. Covid-19. We all know how this story goes. Our flights were canceled.